RESOLVED: BT Service Outage

Published on September 7th, 2011 10:43 PM by admin

Murphx currently experiencing a Service Outage which started on the 7th September 2011 at 17:28 and is still ongoing

For your information a summary of this outage is below:

Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 7th September 2011 at 17:28 and is still ongoing
Description: BT are reporting a partial loss of service in the Kingston area. Some broadband end users may be experiencing a loss of broadband service. Dialling codes affected are as follows:

01162 01179 01189 01202 01208 01223 01225 01227 01228 01234 01237 01242 01243 01245 01249 01252 01268 01273 01277 01278 01279 01283 01291 01293 01296 01305 01306 01322 01323 01326 01344 01372 01375 01376 01386 01392 01395 01403 01420 01424 01428 01440 01442 01444 01446 01452 01453 01462 01473 01474 01480 01483 01494 01495 01502 01508 01522 01525 01536 01582 01590 01604 01626 01635 01664 01689 01692 01702 01707 01708 01728 01732 01736 01737 01752 01753 01760 01778 01788 01789 01793 01795 01803 01823 01825 01842 01843 01865 01869 01892 01895 01903 01908 01923 01926 01932 01934 01983 01985 0203067 0203243 0207222 0207384 0207511 0207538 0207587 0207624 0207702 0207730 0207731 0207735 0207736 0207751 0207820 0207929 0208205 0208269 0208293 0208302 0208311 0208312 0208345 0208358 0208462 0208465 0208487 0208509 0208517 0208520 0208521 0208539 0208544 0208546 0208547 0208549 0208556 0208558 0208578 0208579 0208595 0208599 0208646 0208651 0208664 0208665 0208679 0208684 0208685 0208687 0208689 0208690 0208691 0208699 0208748 0208754 0208759 0208764 0208768 0208783 0208840 0208853 0208876 0208884 0208887 0208897 0208900 0208902 0208903 0208906 0208941 0208944 0208947 0208959 0208979 0208985 0208986 0208988 0208992 0208993 0208997 0208998 0238086 0239226 0239234 0239235 0239236 0239246 0239261 0239263 0239271 0239278 0247622 0247625 0247631 0247649 0247650 0247655 0247659 0247663 0247664 0247666 0247667 0247668 0247670 0247671 0292052 0292056 0292057 0292059 0292061 0292069 0292077 0292079 0292079

UPDATE 07/09/2011 10:50am

Murphx experienced a Service Outage which started on the 7th September 2011 at 17:28 . This has now been resolved on the 8th September 2011 at 10:43.

Notes: BT report that they have restored full service to this area.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Categories: BT Service Status Tags:

RESOLVED: BT Service Outage

Published on September 6th, 2011 04:37 PM by admin

Murphx are currently experiencing a Service Outage which started on the 6th September 2011 at 15:49 and is still ongoing

For your information a summary of this outage is below:

Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 6th September 2011 at 15:49 and is still ongoing
Description: BT are reporting a loss of service in the Howland Street area of central London. BT operational teams are carrying out initial remote diagnostics. Affected dialling codes are as follows:

0203217,
0207014,
0207250,
0207251,
0207253,
0207287,
0207292,
0207336,
0207434,
0207437,
0207439,
0207490,
0207494,
0207549,
0207553,
0207608,
0207684,
0207689,
0207734,
0207684,
0207689,
0207734.

UPDATE 07/09/2011 9:30am

Murphx experienced a Service Outage which started on the 6th September 2011 at 15:49 . This has now been resolved on the 7th September 2011 at 08:55.

Notes: This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Categories: BT Service Status Tags:

Planned Engineering Works

Published on September 1st, 2011 11:17 AM by admin

This is an advance notification of Planned Engineering Works

For your information a summary of this work is below:

Category: Planned Engineering Works
Service Element: Broadband Aggregation Network
Maintenance Window: The work will start on 15th September 2011 at 20:00 and is scheduled to end on 16th September 2011 at 05:00
Description: BT have informed us of planned engineering works necessary to repair damaged network infrastructure in Ealing region.
Service Outage Expected: Yes
Expected Outage Duration: 9hrs
Service Impact Description: Subscribers may experience an outage of up to 9 hours during this maintenance window.
We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.

Categories: Announcement, BT Planned Engineering Works, BT Service Status Tags:

RESOLVED: Service Outage

Published on August 31st, 2011 10:46 AM by admin

Murphx are currently experiencing a Service Outage which started on the 31st August 2011 at 10:33 and is still ongoing

For your information a summary of this outage is below:
Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 31st August 2011 at 10:33 and is still ongoing
Description: BT are reporting a partial loss of service in the Kingston area. Some broadband end users may be experiencing a loss of broadband service. Dialling codes affected are as follows:

01183,
01189,
01245,
01255,
01258,
01263,
01268,
01271,
01273,
01278,
01305,
01322,
01328,
01342,
01359,
01362,
01363,
01371,
01403,
01424,
01449,
01473,
01474,
01483,
01488,
01508,
01553,
01621,
01622,
01634,
01689,
01737,
01760,
01761,
01793,
01843,
01865,
01920,
01932,
01953,
01983,
0203069,
0203132,
0203247,
0203259,
0203260,
0207005,
0207068,
0207510,
0207515,
0207531,
0207537,
0207538,
0207719,
0207987,
0208287,
0208297,
0208305,
0208309,
0208312,
0208316,
0208317,
0208318,
0208331,
0208463,
0208465,
0208473,
0208652,
0208661,
0208665,
0208671,
0208674,
0208678,
0208683,
0208684,
0208689,
0208770,
0208836,
0208852,
0208853,
0208854,
0208855,
0238025,
0238026,
0238027,
0238032,
0238036,
0238039,
0238048,
0238051,
0238052,
0238057,
0238070,
0238076,
0238077,
0238078,
0238079,
0238087,
0238090,
0238094,
0239223,
0239224,
0239225,
0239226,
0239234,
0239235,
0239236,
0239242,
0239243,
0239261,
0239264,
0239271,
0239278,
0239279,
0239311,
0239279.

UPDATE: 12:30pm

This has now been resolved on the 31st August 2011 at 12:15. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Categories: Broadband, Resolved Broadband Problems Tags:

RESOLVED: Service Outage

Published on August 30th, 2011 11:08 AM by admin

Murphx experienced a Service Outage which started on the 30th August 2011 at 09:59 . This has now been resolved on the 30th August 2011 at 10:56.

For your information a summary of this outage is below:

Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 30th August 2011 at 09:59 . This has now been resolved on the 30th August 2011 at 10:56
Description: BT are reporting a partial degradation of service in the Reading area. Some broadband end users may be
experiencing a loss of broadband service. Dialling codes affected are as follows:

01179,
01183,
01189,
01202,
01208,
01225,
01235,
01237,
01243,
01252,
01256,
01258,
01264,
01271,
01275,
01278,
01288,
01296,
01308,
01326,
01344,
01363,
01367,
01373,
01380,
01392,
01395,
01404,
01409,
01425,
01454,
01458,
01460,
01483,
01489,
01491,
01494,
01579,
01608,
01626,
01635,
01726,
01730,
01736,
01747,
01749,
01752,
01761,
01793,
01794,
01823,
01865,
01962,
01963,
01980,
01983,
01993,
0238081,
0238084,
0238087,
0239234,
0239235,
0239255,
0239278,
0239311,
0239255,
0239278.

Notes: This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may have caused.

Categories: Broadband, Resolved Broadband Problems Tags:

Planned Engineering Works Notification

Published on August 4th, 2011 11:38 AM by admin

This is an advance notification of Planned Engineering Works.

For your information a summary of this work is below:

Category: Planned Engineering Works
Service Element: Broadband Aggregation Network
Maintenance Window: The work will start on 9th August 2011 at 00:01 and is scheduled to end at 06:00
Description: BT have advised us of planned engineering works required to reboot equipment at the WAINFLEET exchange that support EU’s nationwide.
Service Outage Expected: Yes
Expected Outage Duration: 6hrs
Service Impact Description: Subscribers may experience an outage of up to 6 hours during this maintenance window.

We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.

Categories: Announcement, BT Planned Engineering Works, BT Service Status Tags:

RESOLVED: Service Outage

Published on August 1st, 2011 02:23 PM by admin

Murphx are currently experiencing a Service Outage which started on the 1st August 2011 at 13:55 and is still ongoing

UPDATE: 1st August 2011 at 16:24

For your information a summary of this outage is below:

Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 1st August 2011 at 13:55 . This has now been resolved on the 1st August 2011 at 16:24
Description: We are currently investigating a network issue affecting a small number of subscribers within our RBM POP. Further updates will be provided shortly.

For your information a summary of the update is below:

Notes: This ticket is now closed. Following on from the earlier DOS attack a smal number of subscribers dropped within our RBM POP, this caused a minor imbalance of sessions on one of our LNS routers in THE which has since been rectified. The impact would have been a disconnection and immediate reconnection for the small number of subscribers affected.

We apologise for any inconvenience this outage may have caused.

Categories: Broadband, Resolved Broadband Problems Tags:

RESOLVED: Telecity Meridian Gate power outage

Published on July 27th, 2011 09:35 AM by admin

We are experiencing abnormal network activity, which is currently being investigated. We will update you as soon as the problem is resolved. We apologise for any inconvenience caused.

Updates: 10:35am

Telecity Meridian Gate (Datacenter in London) Power Outage 09:13 to 09:40 affected backup Gateways and failover/redundant Hosted services.

Updates: 11:15am

Telecity Meridian Gate (Datacenter in London) Power Outage still ongoing.

Updates: 11:20am

The power is now back.

STATEMENT

A power outage at Telecity Meridian Gate in London Docklands on the 27th July 2011 impacted the NTA Voice platform. We are awaiting an RFO from the data centre to explain why there was another power outage on such a large scale.

Please be assured we still investigating alternative options to prevent a re-occurrence and will keep you updated.

In order to provide up-to-date information about any issues or planned service maintenance of our network or equipment in the future can you please provide us with mobile numbers that we can send SMS messages to in order to give you these important updates. If there are any additional email addresses you would like added to the notifications please reply and we will add these to out systems.

We apologise the inconvenience this has caused.

Categories: Broadband, Resolved Broadband Problems Tags:

Planned Engineering Works Notification

Published on July 18th, 2011 11:53 AM by admin

Dear Customers,

This is an advance notification of Planned Engineering Works

For your information a summary of this work is below:

Category: Planned Engineering Works
Service Element: Broadband Aggregation Network
Maintenance Window: The work will start on 4th August 2011 at 01:00 and is scheduled to end at 06:00
Description: BT have advised us of planned engineering work necessary to complete Front End Router resilience enhancement on our 21CN links in Telehouse North and Telehouse East originating in the Stepney Green Exchange. Any subscribers terminated on these links may lose connection whilst this work is completed. BT inform us that all WBMC shared services will be parked on radius on the night. This will mean that all 21CN customers (no matter where they are connected) will not be able to establish or re-establish connection during this time (01:30 – 03:00 approx). Any disconnected sessions will start to re-establish after this time. This means that the 21CN customer base has a potential risk of seeing an outage if they drop active sessions and try to re-establish connectivity during the Radius down time. All established sessions connected to other sites will not be affected by Radius being, in effect, turned off
Service Outage Expected: Yes
Expected Outage Duration: 20 minutes
Service Impact Description: Subscribers may experience an outage of up to 20 minutes during this maintenance window.

We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.

Categories: BT Planned Engineering Works, BT Service Status, Broadband Tags:

RESOLVED: (TelecityGroup Power Incident – Harbour Exchange 6/7)

Published on July 6th, 2011 11:34 AM by admin

We are currently investigating a issue with one of our connectivity provider’s suppliers.

UPDATE: 12:15pm

Dear Customers,

TelecityGroup has restored mains power to customer equipment on the 7th floor at Harbour Exchange 6/7.

They will be carrying out a full investigation into this incident to identify the cause of the fault and will issue an incident report as soon as our investigations are
complete.

UPDATE: 11:50am

Dear Customers,

We are currently experiencing issues with the mains power supplying the 7th floor infrastructure at Harbour Exchange 6/7. Power has not been transferred to the UPS
and generator systems due to a fault that is currently being investigated and this has resulted in a loss of power to 7th floor customer equipment at the site.

Their specialist engineers are working to resolve the issue as a matter of priority and we will provide a further update once power has been restored or if there are any
changes to the current situation.

TelecityGroup and NTA LTD apologise for any inconvenience caused.

Categories: Resolved VoIP Problems, VOIP Tags: