NTA LTD Service Status » VOIP

RESOLVED – Network Service Outage

admin — Wed, 02 Jun 2010 06:48:14 +0000

We are currently investigating issues with one of our connectivity provider’s (Murphx) transit suppliers.

UPDATE: 08:40am

For your information a summary of this outage is below:

Category:	Service Outage
Service Element:	Internet Peering (BGP) Network
Time the Outage occurred:	on the 2nd June 2010 at 06:23 and is still ongoing
Description:	Murphx are currently investigating a network issue affecting routing to the outside world within our RedBus Meridian Gate POP. The issue has been traced to one of our Transit suppliers, who are investigating the cause of the problem.

UPDATE: 09:42am
Our Transit supplier is still working to trace and resolve the issue affecting their network. We have closed our peering sessions with their router, to ensure no impact to service whilst they are working on the problem.

UPDATE: 10:45am
Our service is restoring from the major service outage. We still awaiting feedback from our transit provider about this issue and the cause.

NOTE: You might need to reboot your phone to restore full service.

We apologise for any inconvenience this outage may caused.

UPDATE 03/06/2010 9:45am

There was a major network issue affecting call routing to the outside world within Murphx, our suppliers, RedBus Meridian Gate POP which is situated in London. The issue has been traced to one of their Transit suppliers. The contingency failover for this type of incident also failed. The reason for both failures are being thoroughly investigated by our suppliers as to the root cause of the problem and to prevent it happening again. When we have more information this website will be updated.

RESLOVED – BT IP Exchange Issues

admin — Mon, 24 May 2010 09:43:50 +0000

We are experiencing some call connectivity issues when calls routed through BT . The problem has been reported to BT. The same problem are also being reported by other providers.

UPDATE 10:50

BT have acknowledged the problem and working to resolve this issue.

UPDATE 13:30

There has been an issue on the ENUM server that affected the data. This issue has now been resolved and calls should now be completing successfully.

RESOLVED – Call Quality Issues

admin — Mon, 17 May 2010 10:36:15 +0000

We are experiencing some call quality issues. Our engineers currently investigating this issue.

UPDATE 19/05/2010

We believe it is being resolved. Should you experience any call quality issues please contact our support team.

NTA service outtage

admin — Thu, 04 Mar 2010 16:05:38 +0000

We are currently investigating issues with one of our connectivity providers. It appears ports and packets required for some of our clients sites to communicate with us or being blocked. We hope to have this issue resolved as soon as possible.

UPDATE: 09/03/2010 9am

We still experiencing issues with connectivity to our SIP Servers. This seems to affect only few customers within a specific public IP range. Our engineers are in contact with our uplink provider to solve this issue as soon as possible.

RESOLVED: Telephone Registration Server Fault on SIP2

admin — Mon, 01 Mar 2010 13:22:54 +0000

We are experiencing some connectivity issues on our SIP2 telephone Registration Server which we are currently investigating.

UPDATE: The problem has been temporary fixed. Should you still experiencing phone registration problems please reboot your telephone. If the problem still persist please call our support hotline 01708 39 39 39.

UPDATE: We have rebooted our SIP2 registration server.

RESOLVED: Network Issue

admin — Thu, 10 Dec 2009 11:48:44 +0000

Some of our customers experiencing loss of connectivity to our VoIP platform. This might caused by the same issue yesterday.

RESOLVED: Network Issues

admin — Wed, 09 Dec 2009 17:36:33 +0000

Some of our customers experiencing loss of connectivity to our VoIP platform.

UPDATE 06:45pm

The problem has been identified with one of our servers, which is currently causing this issue and the problem will be resolved by our engineering staff this evening.

UPDATE 10:30pm

One of our VoIP equipment server (VIBE) is back up know. The problem caused by some sort of kernel error that caused the machine to lock up.

If your phone shows (NR) on your display or is not registered, please reboot your phone.

FAX Inbound problems

admin — Wed, 04 Nov 2009 10:53:19 +0000

We are experiencing some problems in inbound fax where BT IPX made some changes recently to their system handling faxes. Our engineers are in contact with BT IP Exchange to solve this issue. Please note it does not effect all of our customers only specific numbers (ranges).

UPDATE: 03:30pm

Our engineers have implemented a fix to our system to solve this issue whilst BT still investigating this problem.

RESOLVED: Delays in voice traffic

admin — Tue, 20 Oct 2009 15:05:19 +0000

We are experiencing some delays on voice traffic from one of our upstream provider.

UPDATE: 04:25pm

Our engineers found the problem and working to resolve this issue right now.

UPDATE: 04:45pm

Our upstream link to our phone registration server had some abnormalities. Our engineers and upstream provider are still investigating this issue.

Phones should now register properly.

CLOSED: Call Quality Issues

admin — Mon, 12 Oct 2009 13:33:06 +0000

We are experiencing some call quality issues on outbound calls. Our engineers currently investigating this issue.

UPDATE: 06:00pm

Our engineers still investigating this issue. However, we are also in contact with BT because of their recent issue where traffic has to be moved from the Kingston SBC to re-balance traffic.

UPDATE: 13-10-2009 03:00pm

Please refer to issue “BT IP EXCHANGE”.