We are aware of a issue affecting some of our customers. We are not sure where the issue is yet and are currently investigating with our suppliers. A further notification will be sent when we have some more information.
UPDATE 10:25am
Service has been partially restored and our engineers are currently working to bring back full service.
UPDATE 14:55pm
Service is now fully restored.
The problem was due to a power trip on our dedicated communication server rack in Docklands, London. We are currently addressing the issue to prevent this from happening again, sorry for any inconvenience caused.
We are aware of issues on the IVR system, voicemail greetings and number announcements. Our engineers are working on this issue now. This is a subsequently problem from our emergency maintentance and service outage from yesterday.
UPDATE: 31/10/2011 @ 9am
The problem was initially caused by a hardware failure. But has now been resolved.
We do apologies for any inconvenience caused.
A fault happened earlier today which necessitated an emergency maintenance but the fault reoccurred before we started maintenance.
We do apologies for any inconvenience caused.
Please be advised that emergency network maintenance is scheduled to be performed at 19:00 on Saturday 29th October.
This work is necessitated due to replacement of hardware at the data centre and will result in a short service outage on our systems during the maintenance window.
UPDATE 20:00
We experiencing a longer outage then expected. Our engineers are still on-site and will bring back services shortly.
UPDATE 21:00
Services are now available again.
We do apologies for any inconvenience caused.
We are currently investigating a issue with one of our connectivity provider’s suppliers.
UPDATE: 12:15pm
Dear Customers,
TelecityGroup has restored mains power to customer equipment on the 7th floor at Harbour Exchange 6/7.
They will be carrying out a full investigation into this incident to identify the cause of the fault and will issue an incident report as soon as our investigations are
complete.
UPDATE: 11:50am
Dear Customers,
We are currently experiencing issues with the mains power supplying the 7th floor infrastructure at Harbour Exchange 6/7. Power has not been transferred to the UPS
and generator systems due to a fault that is currently being investigated and this has resulted in a loss of power to 7th floor customer equipment at the site.
Their specialist engineers are working to resolve the issue as a matter of priority and we will provide a further update once power has been restored or if there are any
changes to the current situation.
TelecityGroup and NTA LTD apologise for any inconvenience caused.
Some customers experiencing call quality issues. Our engineers currently investigating this issue.
UPDATE: 01:10pm
The problem is caused by one of our call recording server not writing quickly enough to the storage (Hard drive). Our engineers now fixing this problem. Only some customers using call recording are affected.
UPDATE: 02:25pm
The problem is now solved.
The issue with the network last night was caused by a system test for BLF which brought a conflict into the backbone network. This has been rectified and will not re-occur.
Some customers experiencing one way audio due to a fault at BT IP Exchange. BT engineers currently investigating this issue.
Some customers experiencing call quality issues. Our engineers currently investigating this issue.
UPDATE: 1pm
The problem has been resolved. The issue was caused by BT ADSL service and affected Voice and data traffic for some customers.
We are currently investigating issues with one of our connectivity provider’s (Murphx) transit suppliers.
UPDATE: 08:40am
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Internet Peering (BGP) Network |
| Time the Outage occurred: |
on the 2nd June 2010 at 06:23 and is still ongoing |
| Description: |
Murphx are currently investigating a network issue affecting routing to the outside world within our RedBus Meridian Gate POP. The issue has been traced to one of our Transit suppliers, who are investigating the cause of the problem. |
UPDATE: 09:42am
Our Transit supplier is still working to trace and resolve the issue affecting their network. We have closed our peering sessions with their router, to ensure no impact to service whilst they are working on the problem.
UPDATE: 10:45am
Our service is restoring from the major service outage. We still awaiting feedback from our transit provider about this issue and the cause.
NOTE: You might need to reboot your phone to restore full service.
We apologise for any inconvenience this outage may caused.
UPDATE 03/06/2010 9:45am
There was a major network issue affecting call routing to the outside world within Murphx, our suppliers, RedBus Meridian Gate POP which is situated in London. The issue has been traced to one of their Transit suppliers. The contingency failover for this type of incident also failed. The reason for both failures are being thoroughly investigated by our suppliers as to the root cause of the problem and to prevent it happening again. When we have more information this website will be updated.
