We are currently investigating another issue with one of our connectivity provider’s suppliers.
UPDATE: 8:00am
We have been informed that one of our uplink transit provider had a unscheduled maintenance carried out last night. The problem was resolved around 7:30am. Please note, due to recent problems with this particular uplink provider (which caused international routing problems), we are in the process to install another uplink backup this week.
Some of our customers experiencing loss of connectivity to our VoIP platform.
UPDATE 06:45pm
The problem has been identified with one of our servers, which is currently causing this issue and the problem will be resolved by our engineering staff this evening.
UPDATE 10:30pm
One of our VoIP equipment server (VIBE) is back up know. The problem caused by some sort of kernel error that caused the machine to lock up.
If your phone shows (NR) on your display or is not registered, please reboot your phone.
We are experiencing a loss of broadband connectivity at our side location (office) in Harold Wood. Our backup adsl connections are also affected. Therefore we might not able to response to emails and phone calls made through voip. Our engineers and BT are working on this issue and we hope to be back online by the 19th October.
UPDATE: 06:35pm
The problem has been resolved and we are back online.
