NTA LTD Service Status » Infrastructure

Emergency Maintenance

admin — Mon, 10 Oct 2011 15:00:56 +0000

Please be advised that emergency network maintenance is scheduled to be performed at 0400 BST (0300GMT) on Tuesday 11 October for a period of 1 hour.

This work is necessitated due to a reconfiguration by one of our suppliers at our London Hosting Centre (LHC) data centre and will result in a short service outage on our systems (less than 60 seconds) during the maintenance window.

Apologies for the short notice.

RESOLVED: Network issue

admin — Fri, 29 Apr 2011 09:46:13 +0000

The issue with the network earlier this morning (10:05am – 10:12am) was caused by a DOS (denial-of-service) attack to one of our servers. We have shut down the affected server. The service is now distributed to other servers within our cluster in our datacenter.

RESOLVED – Network Issue

admin — Mon, 14 Jun 2010 05:56:30 +0000

We are currently investigating another issue with one of our connectivity provider’s suppliers.

UPDATE: 8:00am

We have been informed that one of our uplink transit provider had a unscheduled maintenance carried out last night. The problem was resolved around 7:30am. Please note, due to recent problems with this particular uplink provider (which caused international routing problems), we are in the process to install another uplink backup this week.

RESOLVED – Network Service Outage

admin — Wed, 02 Jun 2010 06:48:14 +0000

We are currently investigating issues with one of our connectivity provider’s (Murphx) transit suppliers.

UPDATE: 08:40am

For your information a summary of this outage is below:

Category:	Service Outage
Service Element:	Internet Peering (BGP) Network
Time the Outage occurred:	on the 2nd June 2010 at 06:23 and is still ongoing
Description:	Murphx are currently investigating a network issue affecting routing to the outside world within our RedBus Meridian Gate POP. The issue has been traced to one of our Transit suppliers, who are investigating the cause of the problem.

UPDATE: 09:42am
Our Transit supplier is still working to trace and resolve the issue affecting their network. We have closed our peering sessions with their router, to ensure no impact to service whilst they are working on the problem.

UPDATE: 10:45am
Our service is restoring from the major service outage. We still awaiting feedback from our transit provider about this issue and the cause.

NOTE: You might need to reboot your phone to restore full service.

We apologise for any inconvenience this outage may caused.

UPDATE 03/06/2010 9:45am

There was a major network issue affecting call routing to the outside world within Murphx, our suppliers, RedBus Meridian Gate POP which is situated in London. The issue has been traced to one of their Transit suppliers. The contingency failover for this type of incident also failed. The reason for both failures are being thoroughly investigated by our suppliers as to the root cause of the problem and to prevent it happening again. When we have more information this website will be updated.

RESOLVED: Network Issues

admin — Wed, 09 Dec 2009 17:36:33 +0000

Some of our customers experiencing loss of connectivity to our VoIP platform.

UPDATE 06:45pm

The problem has been identified with one of our servers, which is currently causing this issue and the problem will be resolved by our engineering staff this evening.

UPDATE 10:30pm

One of our VoIP equipment server (VIBE) is back up know. The problem caused by some sort of kernel error that caused the machine to lock up.

If your phone shows (NR) on your display or is not registered, please reboot your phone.

RESOLVED: NTA Local Broadband Outage

admin — Sun, 18 Oct 2009 16:00:41 +0000

We are experiencing a loss of broadband connectivity at our side location (office) in Harold Wood. Our backup adsl connections are also affected. Therefore we might not able to response to emails and phone calls made through voip. Our engineers and BT are working on this issue and we hope to be back online by the 19^th October.

UPDATE: 06:35pm

The problem has been resolved and we are back online.