RESOLVED – Network Service Outage

admin — Wed, 02 Jun 2010 06:48:14 +0000

We are currently investigating issues with one of our connectivity provider’s (Murphx) transit suppliers.

UPDATE: 08:40am

For your information a summary of this outage is below:

Category:	Service Outage
Service Element:	Internet Peering (BGP) Network
Time the Outage occurred:	on the 2nd June 2010 at 06:23 and is still ongoing
Description:	Murphx are currently investigating a network issue affecting routing to the outside world within our RedBus Meridian Gate POP. The issue has been traced to one of our Transit suppliers, who are investigating the cause of the problem.

UPDATE: 09:42am
Our Transit supplier is still working to trace and resolve the issue affecting their network. We have closed our peering sessions with their router, to ensure no impact to service whilst they are working on the problem.

UPDATE: 10:45am
Our service is restoring from the major service outage. We still awaiting feedback from our transit provider about this issue and the cause.

NOTE: You might need to reboot your phone to restore full service.

We apologise for any inconvenience this outage may caused.

UPDATE 03/06/2010 9:45am

There was a major network issue affecting call routing to the outside world within Murphx, our suppliers, RedBus Meridian Gate POP which is situated in London. The issue has been traced to one of their Transit suppliers. The contingency failover for this type of incident also failed. The reason for both failures are being thoroughly investigated by our suppliers as to the root cause of the problem and to prevent it happening again. When we have more information this website will be updated.

NTA LTD Service Status » Current Infrastructure Problems

RESOLVED – Network Service Outage