Dear Support,
Murphx currently experiencing a Service Outage which started on the 26th September 2011 at 10:21 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 26th September 2011 at 10:21 and is still ongoing |
| Description: |
BT are reporting a loss of service at the Ponders End exchange as the result of a MUX failure. Some broadband end users may be experiencing a loss of broadband service. Dialling codes affected are :
0203132,
0203231,
0203234,
0208211,
0208216,
0208245,
0208292,
0208350,
0208351,
0208364,
0208372,
0208443,
0208804,
0208805. |
UPDATE: 13:30
This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
Murphx currently experiencing a Service Outage which started on the 7th September 2011 at 17:28 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 7th September 2011 at 17:28 and is still ongoing |
| Description: |
BT are reporting a partial loss of service in the Kingston area. Some broadband end users may be experiencing a loss of broadband service. Dialling codes affected are as follows:
01162 01179 01189 01202 01208 01223 01225 01227 01228 01234 01237 01242 01243 01245 01249 01252 01268 01273 01277 01278 01279 01283 01291 01293 01296 01305 01306 01322 01323 01326 01344 01372 01375 01376 01386 01392 01395 01403 01420 01424 01428 01440 01442 01444 01446 01452 01453 01462 01473 01474 01480 01483 01494 01495 01502 01508 01522 01525 01536 01582 01590 01604 01626 01635 01664 01689 01692 01702 01707 01708 01728 01732 01736 01737 01752 01753 01760 01778 01788 01789 01793 01795 01803 01823 01825 01842 01843 01865 01869 01892 01895 01903 01908 01923 01926 01932 01934 01983 01985 0203067 0203243 0207222 0207384 0207511 0207538 0207587 0207624 0207702 0207730 0207731 0207735 0207736 0207751 0207820 0207929 0208205 0208269 0208293 0208302 0208311 0208312 0208345 0208358 0208462 0208465 0208487 0208509 0208517 0208520 0208521 0208539 0208544 0208546 0208547 0208549 0208556 0208558 0208578 0208579 0208595 0208599 0208646 0208651 0208664 0208665 0208679 0208684 0208685 0208687 0208689 0208690 0208691 0208699 0208748 0208754 0208759 0208764 0208768 0208783 0208840 0208853 0208876 0208884 0208887 0208897 0208900 0208902 0208903 0208906 0208941 0208944 0208947 0208959 0208979 0208985 0208986 0208988 0208992 0208993 0208997 0208998 0238086 0239226 0239234 0239235 0239236 0239246 0239261 0239263 0239271 0239278 0247622 0247625 0247631 0247649 0247650 0247655 0247659 0247663 0247664 0247666 0247667 0247668 0247670 0247671 0292052 0292056 0292057 0292059 0292061 0292069 0292077 0292079 0292079 |
UPDATE 07/09/2011 10:50am
Murphx experienced a Service Outage which started on the 7th September 2011 at 17:28 . This has now been resolved on the 8th September 2011 at 10:43.
Notes: BT report that they have restored full service to this area.
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
Murphx are currently experiencing a Service Outage which started on the 6th September 2011 at 15:49 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 6th September 2011 at 15:49 and is still ongoing |
| Description: |
BT are reporting a loss of service in the Howland Street area of central London. BT operational teams are carrying out initial remote diagnostics. Affected dialling codes are as follows:
0203217,
0207014,
0207250,
0207251,
0207253,
0207287,
0207292,
0207336,
0207434,
0207437,
0207439,
0207490,
0207494,
0207549,
0207553,
0207608,
0207684,
0207689,
0207734,
0207684,
0207689,
0207734. |
UPDATE 07/09/2011 9:30am
Murphx experienced a Service Outage which started on the 6th September 2011 at 15:49 . This has now been resolved on the 7th September 2011 at 08:55.
Notes: This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
This is an advance notification of Planned Engineering Works
For your information a summary of this work is below:
Category: Planned Engineering Works
Service Element: Broadband Aggregation Network
Maintenance Window: The work will start on 15th September 2011 at 20:00 and is scheduled to end on 16th September 2011 at 05:00
Description: BT have informed us of planned engineering works necessary to repair damaged network infrastructure in Ealing region.
Service Outage Expected: Yes
Expected Outage Duration: 9hrs
Service Impact Description: Subscribers may experience an outage of up to 9 hours during this maintenance window.
We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.
This is an advance notification of Planned Engineering Works.
For your information a summary of this work is below:
| Category: |
Planned Engineering Works |
| Service Element: |
Broadband Aggregation Network |
| Maintenance Window: |
The work will start on 9th August 2011 at 00:01 and is scheduled to end at 06:00 |
| Description: |
BT have advised us of planned engineering works required to reboot equipment at the WAINFLEET exchange that support EU’s nationwide. |
| Service Outage Expected: |
Yes |
| Expected Outage Duration: |
6hrs |
| Service Impact Description: |
Subscribers may experience an outage of up to 6 hours during this maintenance window. |
We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.
Dear Customers,
This is an advance notification of Planned Engineering Works
For your information a summary of this work is below:
| Category: |
Planned Engineering Works |
| Service Element: |
Broadband Aggregation Network |
| Maintenance Window: |
The work will start on 4th August 2011 at 01:00 and is scheduled to end at 06:00 |
| Description: |
BT have advised us of planned engineering work necessary to complete Front End Router resilience enhancement on our 21CN links in Telehouse North and Telehouse East originating in the Stepney Green Exchange. Any subscribers terminated on these links may lose connection whilst this work is completed. BT inform us that all WBMC shared services will be parked on radius on the night. This will mean that all 21CN customers (no matter where they are connected) will not be able to establish or re-establish connection during this time (01:30 – 03:00 approx). Any disconnected sessions will start to re-establish after this time. This means that the 21CN customer base has a potential risk of seeing an outage if they drop active sessions and try to re-establish connectivity during the Radius down time. All established sessions connected to other sites will not be affected by Radius being, in effect, turned off |
| Service Outage Expected: |
Yes |
| Expected Outage Duration: |
20 minutes |
| Service Impact Description: |
Subscribers may experience an outage of up to 20 minutes during this maintenance window. |
We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.
We currently experiencing a Service Outage which started on the 26th May 2011 at 17:15 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 26th May 2011 at 17:15 and is still ongoing |
| Description: |
We are currently experiencing an issue with one of our BT 21CN centrals in Telehouse North. End users have rolled to additional capacity which may lead to customers experiencing a degradation of Broadband Services.
The issue has been escalated to BT who are investigating the cause. |
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
UPDATE 26th May 2011 at 18:30
Latest update on the issue with one of our BT 21CN centrals in Telehouse North. BT have now traced the fault, following the upgrade work they performed last night, there is an issue with BGP preferring the shortest path. This is affecting the routing of traffic across the central. BT are currently working on a fix to the issue.
UPDATE 27th May 2011 at 01:45
| Notes: |
This ticket is now closed. We have seen traffic across the BT 21CN central in Telehouse North with the issue return to normal in the past ten minutes and BT have just confirmed that they have updated the configuration on their equipment to resolve the issue. |
Daisy Wholesale (Murphx) experienced a Service Outage which started on the 7th February 2011 at 08:01 and this issue is still ongoing..
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 7th February 2011 at 08:01 and this issue is still ongoing. |
| Description: |
We are currently investigating a network issue affecting a number of subscribers within our Redbus POP. Further updates will be provided shortly. |
|
|
For your information a summary of the update is below:
| Notes: |
We experienced a failure of one of our 622 pipes in Redbus Meridian at approximately 8AM today. BT are currently investigating the issue and will update us in due course. |
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
Our suppliers are currently experiencing difficulties with the Broadband Aggregation Network and are working to resolve them as soon as possible.
This problem is affecting most customers through out the south east of England. We will provide all further updates as they become available on this web page.
Thank you for your patience.
UPDATE: 17:30
BT are currently still investigating the origins of the Major Service Outage on the Broadband Aggregation Network. As of yet we have no ETA on a fix for this. The fault has been escalated to the utmost importance with BT, and further updates are pending.
Please accept our apologies for the disruption of service.
As new updates are available we will post them here.
Thanks again for your patience.
UPDATE 12-01-2011 9:15am
Murphx experienced a Service Outage which started on the 11th January 2011 at 10:56 . This has now been resolved on the 11th January 2011 at 22:26.
The Nottingham area is currently experiencing a Major Service Outage. All BT products including telephone lines (Analogue, ISDN, Aux), ADSL, etc may be affected. BT are currently working to resolve the issue as soon as possible. As of yet we have no ETA for service reinstatement. Please keep checking this page for updates.
UPDATE: 5:20pm
We have received reports that the Major Service Outage has been cleared. Please reboot and re-test any necessary equipment. If you are still experiencing problems please contact the NTA HelpDesk on 01708 393939.
