Daisy Wholesale (Murphx) are currently experiencing a Service Outage which started on the 7th November 2011 at 14:44 and is still ongoing

For your information a summary of this outage is below:

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Update: 08/11/2011 @ 5am

This ticket is now closed. Full service has been restored by Level 3, traffic is flowing once more over the Level 3 transit interconnect. We are waiting for a full report from Level 3 as to the cause of the issue, when we have these details we will update you.

Dear Support,

Murphx currently experiencing a Service Outage which started on the 26th September 2011 at 10:21 and is still ongoing

For your information a summary of this outage is below:

UPDATE:  13:30

This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Murphx are currently experiencing a Service Outage which started on the 31st August 2011 at 10:33 and is still ongoing

For your information a summary of this outage is below:
Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 31st August 2011 at 10:33 and is still ongoing
Description: BT are reporting a partial loss of service in the Kingston area. Some broadband end users may be experiencing a loss of broadband service. Dialling codes affected are as follows:

01183,
01189,
01245,
01255,
01258,
01263,
01268,
01271,
01273,
01278,
01305,
01322,
01328,
01342,
01359,
01362,
01363,
01371,
01403,
01424,
01449,
01473,
01474,
01483,
01488,
01508,
01553,
01621,
01622,
01634,
01689,
01737,
01760,
01761,
01793,
01843,
01865,
01920,
01932,
01953,
01983,
0203069,
0203132,
0203247,
0203259,
0203260,
0207005,
0207068,
0207510,
0207515,
0207531,
0207537,
0207538,
0207719,
0207987,
0208287,
0208297,
0208305,
0208309,
0208312,
0208316,
0208317,
0208318,
0208331,
0208463,
0208465,
0208473,
0208652,
0208661,
0208665,
0208671,
0208674,
0208678,
0208683,
0208684,
0208689,
0208770,
0208836,
0208852,
0208853,
0208854,
0208855,
0238025,
0238026,
0238027,
0238032,
0238036,
0238039,
0238048,
0238051,
0238052,
0238057,
0238070,
0238076,
0238077,
0238078,
0238079,
0238087,
0238090,
0238094,
0239223,
0239224,
0239225,
0239226,
0239234,
0239235,
0239236,
0239242,
0239243,
0239261,
0239264,
0239271,
0239278,
0239279,
0239311,
0239279.

UPDATE: 12:30pm

This has now been resolved on the 31st August 2011 at 12:15. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Murphx experienced a Service Outage which started on the 30th August 2011 at 09:59 . This has now been resolved on the 30th August 2011 at 10:56.

For your information a summary of this outage is below:

Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 30th August 2011 at 09:59 . This has now been resolved on the 30th August 2011 at 10:56
Description: BT are reporting a partial degradation of service in the Reading area. Some broadband end users may be
experiencing a loss of broadband service. Dialling codes affected are as follows:

01179,
01183,
01189,
01202,
01208,
01225,
01235,
01237,
01243,
01252,
01256,
01258,
01264,
01271,
01275,
01278,
01288,
01296,
01308,
01326,
01344,
01363,
01367,
01373,
01380,
01392,
01395,
01404,
01409,
01425,
01454,
01458,
01460,
01483,
01489,
01491,
01494,
01579,
01608,
01626,
01635,
01726,
01730,
01736,
01747,
01749,
01752,
01761,
01793,
01794,
01823,
01865,
01962,
01963,
01980,
01983,
01993,
0238081,
0238084,
0238087,
0239234,
0239235,
0239255,
0239278,
0239311,
0239255,
0239278.

Notes: This ticket is now closed. BT are reporting that service has been restored after completing a change of hardware.

We apologise for any inconvenience this outage may have caused.

Murphx are currently experiencing a Service Outage which started on the 1st August 2011 at 13:55 and is still ongoing

UPDATE: 1st August 2011 at 16:24

For your information a summary of this outage is below:

For your information a summary of the update is below:

We apologise for any inconvenience this outage may have caused.

We are experiencing abnormal network activity, which is currently being investigated. We will update you as soon as the problem is resolved. We apologise for any inconvenience caused.

Updates: 10:35am

Telecity Meridian Gate (Datacenter in London) Power Outage 09:13 to 09:40 affected backup Gateways and failover/redundant Hosted services.

Updates: 11:15am

Telecity Meridian Gate (Datacenter in London) Power Outage still ongoing.

Updates: 11:20am

The power is now back.

STATEMENT

A power outage at Telecity Meridian Gate in London Docklands on the 27th July 2011 impacted the NTA Voice platform. We are awaiting an RFO from the data centre to explain why there was another power outage on such a large scale.

Please be assured we still investigating alternative options to prevent a re-occurrence and will keep you updated.

In order to provide up-to-date information about any issues or planned service maintenance of our network or equipment in the future can you please provide us with mobile numbers that we can send SMS messages to in order to give you these important updates. If there are any additional email addresses you would like added to the notifications please reply and we will add these to out systems.

We apologise the inconvenience this has caused.

Murphx currently experiencing a Service Outage which started on the 13th June 2011 at 10:54 and is still ongoing

For your information a summary of this outage is below:

UPDATE  3:10pm

For your information a summary of the update is below:

UPDATE: 5:30pm

For your information a summary of the update is below:

We apologise for any inconvenience this outage may have caused.

We currently experiencing a Service Outage which started on the 26th May 2011 at 17:15 and is still ongoing

For your information a summary of this outage is below:

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

UPDATE  26th May 2011 at 18:30

Latest update on the issue with one of our BT 21CN centrals in Telehouse North. BT have now traced the fault, following the upgrade work they performed last night, there is an issue with BGP preferring the shortest path. This is affecting the routing of traffic across the central. BT are currently working on a fix to the issue.

UPDATE  27th May 2011 at 01:45

Daisy Wholesale (Murphx) experienced a Service Outage which started on the 7th February 2011 at 08:01 and this issue is still ongoing..

For your information a summary of this outage is below:

For your information a summary of the update is below:

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Our suppliers are currently experiencing difficulties with the Broadband Aggregation Network and are working to resolve them as soon as possible.

This problem is affecting most customers through out the south east of England. We will provide all further updates as they become available on this web page.

Thank you for your patience.

UPDATE: 17:30

BT are currently still investigating the origins of the Major Service Outage on the Broadband Aggregation Network. As of yet we have no ETA on a fix for this. The fault has been escalated to the utmost importance with BT, and further updates are pending.

Please accept our apologies for the disruption of service.

As new updates are available we will post them here.

Thanks again for your patience.

UPDATE 12-01-2011 9:15am

Murphx experienced a Service Outage which started on the 11th January 2011 at 10:56 . This has now been resolved on the 11th January 2011 at 22:26.