Our suppliers are currently experiencing difficulties with the Broadband Aggregation Network and are working to resolve them as soon as possible.

This problem is affecting most customers through out the south east of England. We will provide all further updates as they become available on this web page.

Thank you for your patience.

UPDATE: 17:30

BT are currently still investigating the origins of the Major Service Outage on the Broadband Aggregation Network. As of yet we have no ETA on a fix for this. The fault has been escalated to the utmost importance with BT, and further updates are pending.

Please accept our apologies for the disruption of service.

As new updates are available we will post them here.

Thanks again for your patience.

UPDATE 12-01-2011 9:15am

Murphx experienced a Service Outage which started on the 11th January 2011 at 10:56 . This has now been resolved on the 11th January 2011 at 22:26.

The Nottingham area is currently experiencing a Major Service Outage. All BT products including telephone lines (Analogue, ISDN, Aux), ADSL, etc may be affected. BT are currently working to resolve the issue as soon as possible. As of yet we have no ETA for service reinstatement. Please keep checking this page for updates.

UPDATE: 5:20pm

We have received reports that the Major Service Outage has been cleared. Please reboot and re-test any necessary equipment. If you are still experiencing problems please contact the NTA HelpDesk on 01708 393939.

Some customers experiencing call quality issues. Our engineers currently investigating this issue.

UPDATE: 1pm

The problem has been resolved. The issue was caused by BT ADSL service and affected Voice and data traffic for some customers.

Murphx are currently experiencing a Service Outage which started on the 21st July 2010 at 14:20 and is still ongoing.

For your information a summary of this outage is below:

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

UPDATE 21.07.2010 04:00pm

The problem has been solved.

We are currently investigating another issue with one of our connectivity provider’s suppliers.

UPDATE: 8:00am

We have been informed that one of our uplink transit provider had a unscheduled maintenance carried out last night. The problem was resolved around 7:30am. Please note, due to recent problems with this particular uplink provider (which caused international routing problems), we are in the process to install another uplink backup this week.

Dear Customer,

We are currently experiencing issues nationwide with one of our ADSL providers (Cable & Wireless). This is effecting around 21,000 users. Our engineers are in contact with the ADSL provider to solve this issue as soon as possible.

UPDATE: 11/03/2010

Cable & Wireless have identified a faulty SRP card in their network as the cause of this issue. The card was replaced, but unfortunately the replacement card did not resolve the issue. Additional SRP cards have been ordered and are expected on site shortly.

We are currently investigating issues with one of our connectivity providers. It appears ports and packets required for some of our clients sites to communicate with us or being blocked. We hope to have this issue resolved as soon as possible.

UPDATE: 09/03/2010 9am

We still experiencing issues with  connectivity to our SIP Servers.  This seems to affect only few customers within a specific public IP range. Our engineers are in contact with our uplink provider to solve this issue as soon as possible.

We have tried to investigate the problem however, the problem has resolved itself and we are unable to trace the cause of the fault. This caused a call quality issue for around 5 minutes.

We are experiencing some voice quality issue which we are currently investigating.

This problem only occur on a specific ISP (Internet Services Provider).