Murphx are currently experiencing a Service Outage which started on the 21st July 2010 at 14:20 and is still ongoing.
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 21st July 2010 at 14:20 and is still ongoing |
| Description: |
murphx have been alerted to a major power outage in Telehouse North TFM1. Presently this has affected LINX and LONAP peering resulting in decreased traffic though these peers. Staff at Telehouse North are currently trying to rectifying the issue. |
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
UPDATE 21.07.2010 04:00pm
The problem has been solved.
We are currently investigating another issue with one of our connectivity provider’s suppliers.
UPDATE: 8:00am
We have been informed that one of our uplink transit provider had a unscheduled maintenance carried out last night. The problem was resolved around 7:30am. Please note, due to recent problems with this particular uplink provider (which caused international routing problems), we are in the process to install another uplink backup this week.
Dear Customer,
We are currently experiencing issues nationwide with one of our ADSL providers (Cable & Wireless). This is effecting around 21,000 users. Our engineers are in contact with the ADSL provider to solve this issue as soon as possible.
UPDATE: 11/03/2010
Cable & Wireless have identified a faulty SRP card in their network as the cause of this issue. The card was replaced, but unfortunately the replacement card did not resolve the issue. Additional SRP cards have been ordered and are expected on site shortly.
We are currently investigating issues with one of our connectivity providers. It appears ports and packets required for some of our clients sites to communicate with us or being blocked. We hope to have this issue resolved as soon as possible.
UPDATE: 09/03/2010 9am
We still experiencing issues with connectivity to our SIP Servers. This seems to affect only few customers within a specific public IP range. Our engineers are in contact with our uplink provider to solve this issue as soon as possible.
We have tried to investigate the problem however, the problem has resolved itself and we are unable to trace the cause of the fault. This caused a call quality issue for around 5 minutes.
We are experiencing some voice quality issue which we are currently investigating.
This problem only occur on a specific ISP (Internet Services Provider).
