Daisy Wholesale are currently experiencing a Service Outage which started on the 5th January 2012 at 12:05 and is still ongoing

For your information a summary of this outage is below:
Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 5th January 2012 at 12:05 and is still ongoing
Description: BT are reporting services connecting on 21CN via Faraday may be experiencing a degraded service. BT have advised fault diagnosis is ongoing.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Our ISP have alerted us of an issue with routing within their Telehouse East PoP, that has affected subscriber sessions this morning. They are still investigating the cause of this issue.

UPDATE
A hardware fault has been identified as the root cause of this incident. Replacement hardware is now on site and will be installed at 11:30AM . This will result in a further temporary loss of routing for services within the Telehouse East data facility.

UPDATE
The faulty hardware has been replaced and has corrected the issue. We will continue to monitor the hardware for any re-occurrence of the issue.
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

We are aware of a network issue affecting some of our customers. We are not sure where the issue is yet and are currently investigating with our suppliers. A further notification will be sent when we have some more information.

Please be advised that emergency network maintenance is scheduled to be performed at 0400 BST (0300GMT) on Tuesday 11 October for a period of 1 hour.

This work is necessitated due to a reconfiguration by one of our suppliers at our London Hosting Centre (LHC) data centre and will result in a short service outage on our systems (less than 60 seconds) during the maintenance window.

Apologies for the short notice.

This is an advance notification of Planned Engineering Works

For your information a summary of this work is below:

Category: Planned Engineering Works
Service Element: Broadband Aggregation Network
Maintenance Window: The work will start on 15th September 2011 at 20:00 and is scheduled to end on 16th September 2011 at 05:00
Description: BT have informed us of planned engineering works necessary to repair damaged network infrastructure in Ealing region.
Service Outage Expected: Yes
Expected Outage Duration: 9hrs
Service Impact Description: Subscribers may experience an outage of up to 9 hours during this maintenance window.
We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.

This is an advance notification of Planned Engineering Works.

For your information a summary of this work is below:

We apologise for any inconvenience this essential maintenance may cause and will be issuing further updates until resolution.

The issue with the network earlier this morning (10:05am – 10:12am) was caused by a DOS (denial-of-service) attack to one of our servers. We have shut down the affected server. The service is now distributed to other servers within our cluster in our datacenter.

Some customers experiencing one way audio due to a fault at BT IP Exchange. BT engineers currently investigating this issue.

A service maintenance will be held on the 01/11/2010 between 12am – 2am.  Some customers might be affected in terms of losing the registration of their telephones and have limited access to our web portal (www.worldofvoip.net).

If you require functionality and access to our portal within the above schedule please contact us as soon as possible.

We are currently investigating another issue with one of our connectivity provider’s suppliers.

UPDATE: 8:00am

We have been informed that one of our uplink transit provider had a unscheduled maintenance carried out last night. The problem was resolved around 7:30am. Please note, due to recent problems with this particular uplink provider (which caused international routing problems), we are in the process to install another uplink backup this week.