We are currently investigating a issue with one of our connectivity provider’s suppliers.
UPDATE: 12:15pm
Dear Customers,
TelecityGroup has restored mains power to customer equipment on the 7th floor at Harbour Exchange 6/7.
They will be carrying out a full investigation into this incident to identify the cause of the fault and will issue an incident report as soon as our investigations are
complete.
UPDATE: 11:50am
Dear Customers,
We are currently experiencing issues with the mains power supplying the 7th floor infrastructure at Harbour Exchange 6/7. Power has not been transferred to the UPS
and generator systems due to a fault that is currently being investigated and this has resulted in a loss of power to 7th floor customer equipment at the site.
Their specialist engineers are working to resolve the issue as a matter of priority and we will provide a further update once power has been restored or if there are any
changes to the current situation.
TelecityGroup and NTA LTD apologise for any inconvenience caused.
Murphx currently experiencing a Service Outage which started on the 13th June 2011 at 10:54 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 13th June 2011 at 10:54 and is still ongoing |
| Description: |
We have just experienced a drop in BT services in our Telehouse East POP. We are investigating this and will provide more information as soon as BT have provided a root cause for this issue. |
UPDATE 3:10pm
For your information a summary of the update is below:
| Notes: |
BT have confirmed that the source of the issue is a hardware fault at their exchange. Engineers are on site and will be replacing the hardware. Testing will then take place to confirm the configuration before the circuit is brought back into service. |
UPDATE: 5:30pm
For your information a summary of the update is below:
| Notes: |
This ticket is now closed. BT have confirmed that service has now been restored. |
We apologise for any inconvenience this outage may have caused.
We currently experiencing a Service Outage which started on the 26th May 2011 at 17:15 and is still ongoing
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 26th May 2011 at 17:15 and is still ongoing |
| Description: |
We are currently experiencing an issue with one of our BT 21CN centrals in Telehouse North. End users have rolled to additional capacity which may lead to customers experiencing a degradation of Broadband Services.
The issue has been escalated to BT who are investigating the cause. |
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
UPDATE 26th May 2011 at 18:30
Latest update on the issue with one of our BT 21CN centrals in Telehouse North. BT have now traced the fault, following the upgrade work they performed last night, there is an issue with BGP preferring the shortest path. This is affecting the routing of traffic across the central. BT are currently working on a fix to the issue.
UPDATE 27th May 2011 at 01:45
| Notes: |
This ticket is now closed. We have seen traffic across the BT 21CN central in Telehouse North with the issue return to normal in the past ten minutes and BT have just confirmed that they have updated the configuration on their equipment to resolve the issue. |
Some customers experiencing call quality issues. Our engineers currently investigating this issue.
UPDATE: 01:10pm
The problem is caused by one of our call recording server not writing quickly enough to the storage (Hard drive). Our engineers now fixing this problem. Only some customers using call recording are affected.
UPDATE: 02:25pm
The problem is now solved.
The issue with the network earlier this morning (10:05am – 10:12am) was caused by a DOS (denial-of-service) attack to one of our servers. We have shut down the affected server. The service is now distributed to other servers within our cluster in our datacenter.
The issue with the network last night was caused by a system test for BLF which brought a conflict into the backbone network. This has been rectified and will not re-occur.
Daisy Wholesale (Murphx) experienced a Service Outage which started on the 7th February 2011 at 08:01 and this issue is still ongoing..
For your information a summary of this outage is below:
| Category: |
Service Outage |
| Service Element: |
Broadband Aggregation Network |
| Time the Outage occurred: |
on the 7th February 2011 at 08:01 and this issue is still ongoing. |
| Description: |
We are currently investigating a network issue affecting a number of subscribers within our Redbus POP. Further updates will be provided shortly. |
|
|
For your information a summary of the update is below:
| Notes: |
We experienced a failure of one of our 622 pipes in Redbus Meridian at approximately 8AM today. BT are currently investigating the issue and will update us in due course. |
We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.
Our suppliers are currently experiencing difficulties with the Broadband Aggregation Network and are working to resolve them as soon as possible.
This problem is affecting most customers through out the south east of England. We will provide all further updates as they become available on this web page.
Thank you for your patience.
UPDATE: 17:30
BT are currently still investigating the origins of the Major Service Outage on the Broadband Aggregation Network. As of yet we have no ETA on a fix for this. The fault has been escalated to the utmost importance with BT, and further updates are pending.
Please accept our apologies for the disruption of service.
As new updates are available we will post them here.
Thanks again for your patience.
UPDATE 12-01-2011 9:15am
Murphx experienced a Service Outage which started on the 11th January 2011 at 10:56 . This has now been resolved on the 11th January 2011 at 22:26.
The Nottingham area is currently experiencing a Major Service Outage. All BT products including telephone lines (Analogue, ISDN, Aux), ADSL, etc may be affected. BT are currently working to resolve the issue as soon as possible. As of yet we have no ETA for service reinstatement. Please keep checking this page for updates.
UPDATE: 5:20pm
We have received reports that the Major Service Outage has been cleared. Please reboot and re-test any necessary equipment. If you are still experiencing problems please contact the NTA HelpDesk on 01708 393939.
Some customers experiencing one way audio due to a fault at BT IP Exchange. BT engineers currently investigating this issue.
