We are experiencing some problems in inbound fax where BT  IPX made some changes recently to their system handling faxes. Our engineers are in contact with BT IP Exchange to solve this issue. Please note it does not effect all of our customers only specific numbers (ranges).

UPDATE: 03:30pm

Our engineers have implemented a fix to our system to solve this issue whilst BT still investigating this problem.

We have implemented a new system for security reasons on how to process credit card payments. However, some customers currently experiencing problems making payments. If this is the case please call our support hot-line on 01708 39 39 39.

UPDATE 16/11/2009

We have now fully implemented our new online credit card payment system with sagepay. Please note payment through paypal is not available anymore on our voip portal.

We are experiencing some delays on voice traffic from one of our upstream provider.

UPDATE: 04:25pm

Our engineers found the problem and working to resolve this issue right now.

UPDATE: 04:45pm

Our upstream link to our phone registration server had some abnormalities. Our engineers and upstream provider are still investigating this issue.

Phones should now register properly.

We are experiencing a loss of broadband connectivity  at our side location (office) in Harold Wood.  Our backup adsl connections are also affected. Therefore we might not able to response to emails and phone calls made through voip.  Our engineers and BT are working on this issue and we hope to be back online by the 19^th October.

UPDATE: 06:35pm

The problem has been resolved and we are back online.

We are experiencing some call quality issues on outbound calls. Our engineers currently investigating this issue.

UPDATE: 06:00pm

Our engineers still investigating this issue. However, we are also in contact with BT because of their recent issue where traffic has to be moved from the Kingston SBC to re-balance traffic.

UPDATE: 13-10-2009 03:00pm

Please refer to issue “BT IP EXCHANGE”.

We are experiencing some voice quality issues when calls routed through BT . There is a silence of 5-10 seconds before actual voice is being received. The problem has been reported to BT. The same problem are also being reported by other providers.

UPDATE 08/10/2009 12:15pm

BT is still in the process to resolve this issue.

UPDATE 08/10/2009 10:00pm

BT is currently investigating an issue on the Kingston SBC and they are looking to re-balance the traffic by working with certain customers to move traffic. This issue has been escalated within BT and within the supplier and dealing with this as a matter of urgency.

UPDATE 12/10/2009 5:55pm

BT have placed a temporary solution which will remain in place until all Design parameters have been cross checked with Vendor Support to ensure all traffic profiles are handled with optimum efficiency.

We have experienced loos of connectivity for around 10 seconds to our sip registration server in one our data centers. The issue has been resolved. We apologise for any inconvenience caused.

We are experiencing some issues on our inbound traffic. Our engineers currently investigating this problem.

UPDATE 02:35pm:

Our engineers still investigating this problem.

UPDATE 02:55pm:

It seems to be a latency issue in the network from one of our service providers. Our engineers and engineers from one of our service providers still investigating the problem.

UPDATE 03:25pm:

The network issue settled down. However, the engineers still looking into the problem occurred earlier.

UPDATE 08:30pm

The issue occurred earlier today was down to our sip server where its not responding fast enough on some sip packages. However, we awaiting confirmation from our senior engineer whether the cause of the problem was down to our sip server.

UPDATE 06/10/2009 2:25pm

The issue has been resolved. The problem caused by some delays in our network where our sip server couldn’t response properly.

We have updated our VoIP portal www.worldofvoip.net with a fresh design and our new brand.

We are experiencing some problems with the voice quality. Our engineers are investigating the cause of this problem.

UPDATE 11:40am

Our engineers found the problem and they resolving the issue now.

UPDATE 11:45am

Our engineers arrived in our data centre in telecity.

UPDATE 12:05pm

Our engineers resolved the problem.

Cause of problem:

The bad call quality caused by a denial of service (DoS) attack coming into our inbound traffic. However, our firewall and high security measures in place prevented any further intrusion into our servers.  But due to the continuously high load traffic into our inbound traffic caused some congestion in our network.  Our engineers were able to cut-off the source where the high load traffic comes from.

We apologise for any inconvenience caused.