RESOLVED: VoIP Service Problems

We are aware of a issue affecting some of our customers. We are not sure where the issue is yet and are currently investigating with our suppliers. A further notification will be sent when we have some more information.

UPDATE 10:25am

Service has been partially restored and our engineers are currently working to bring back full service.

UPDATE 14:55pm

Service is now fully restored.
The problem was due to a power trip on our dedicated communication server rack in Docklands, London. We are currently addressing the issue to prevent this from happening again, sorry for any inconvenience caused.

Categories: Resolved VoIP Problems, VOIP Tags:

Broadband Service Outage Notification – Ticket: 2658

Daisy Wholesale are currently experiencing a Service Outage which started on the 5th January 2012 at 12:05 and is still ongoing

For your information a summary of this outage is below:
Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 5th January 2012 at 12:05 and is still ongoing
Description: BT are reporting services connecting on 21CN via Faraday may be experiencing a degraded service. BT have advised fault diagnosis is ongoing.

We apologise for any inconvenience this outage may cause and will be issuing further updates until resolution.

Categories: Announcement Tags: