Dear Customer,

We are currently experiencing issues nationwide with one of our ADSL providers (Cable & Wireless). This is effecting around 21,000 users. Our engineers are in contact with the ADSL provider to solve this issue as soon as possible.

UPDATE: 11/03/2010

Cable & Wireless have identified a faulty SRP card in their network as the cause of this issue. The card was replaced, but unfortunately the replacement card did not resolve the issue. Additional SRP cards have been ordered and are expected on site shortly.

We are currently investigating issues with one of our connectivity providers. It appears ports and packets required for some of our clients sites to communicate with us or being blocked. We hope to have this issue resolved as soon as possible.

UPDATE: 09/03/2010 9am

We still experiencing issues with  connectivity to our SIP Servers.  This seems to affect only few customers within a specific public IP range. Our engineers are in contact with our uplink provider to solve this issue as soon as possible.

We are experiencing some connectivity issues on our SIP2 telephone Registration Server which we are currently investigating.

UPDATE: The problem has been temporary fixed. Should you still experiencing phone registration problems please reboot your telephone. If the problem still persist please call our support hotline 01708 39 39 39.

UPDATE: We have rebooted our SIP2 registration server.