We are experiencing some voice quality issues when calls routed through BT . There is a silence of 5-10 seconds before actual voice is being received. The problem has been reported to BT. The same problem are also being reported by other providers.

UPDATE 08/10/2009 12:15pm

BT is still in the process to resolve this issue.

UPDATE 08/10/2009 10:00pm

BT is currently investigating an issue on the Kingston SBC and they are looking to re-balance the traffic by working with certain customers to move traffic. This issue has been escalated within BT and within the supplier and dealing with this as a matter of urgency.

UPDATE 12/10/2009 5:55pm

BT have placed a temporary solution which will remain in place until all Design parameters have been cross checked with Vendor Support to ensure all traffic profiles are handled with optimum efficiency.