Dear Customer,

We are currently experiencing issues nationwide with one of our ADSL providers (Cable & Wireless). This is effecting around 21,000 users. Our engineers are in contact with the ADSL provider to solve this issue as soon as possible.

UPDATE: 11/03/2010

Cable & Wireless have identified a faulty SRP card in their network as the cause of this issue. The card was replaced, but unfortunately the replacement card did not resolve the issue. Additional SRP cards have been ordered and are expected on site shortly.

We are currently investigating issues with one of our connectivity providers. It appears ports and packets required for some of our clients sites to communicate with us or being blocked. We hope to have this issue resolved as soon as possible.

UPDATE: 09/03/2010 9am

We still experiencing issues with  connectivity to our SIP Servers.  This seems to affect only few customers within a specific public IP range. Our engineers are in contact with our uplink provider to solve this issue as soon as possible.

We are experiencing some connectivity issues on our SIP2 telephone Registration Server which we are currently investigating.

UPDATE: The problem has been temporary fixed. Should you still experiencing phone registration problems please reboot your telephone. If the problem still persist please call our support hotline 01708 39 39 39.

UPDATE: We have rebooted our SIP2 registration server.

Some of our customers experiencing  loss of connectivity to our VoIP platform.  This might caused by the same issue yesterday.

Some of our customers experiencing  loss of connectivity to our VoIP platform.

UPDATE 06:45pm

The problem has been identified with one of our servers, which is currently causing this issue and the problem will be resolved by our engineering staff this evening.

UPDATE 10:30pm

One of our VoIP equipment server (VIBE) is back up know. The problem caused by some sort of kernel error that caused the machine to lock up.

If your phone shows (NR) on your display or is not registered, please reboot your phone.

We are experiencing some problems in inbound fax where BT  IPX made some changes recently to their system handling faxes. Our engineers are in contact with BT IP Exchange to solve this issue. Please note it does not effect all of our customers only specific numbers (ranges).

UPDATE: 03:30pm

Our engineers have implemented a fix to our system to solve this issue whilst BT still investigating this problem.

We have implemented a new system for security reasons on how to process credit card payments. However, some customers currently experiencing problems making payments. If this is the case please call our support hot-line on 01708 39 39 39.

UPDATE 16/11/2009

We have now fully implemented our new online credit card payment system with sagepay. Please note payment through paypal is not available anymore on our voip portal.

We are experiencing some delays on voice traffic from one of our upstream provider.

UPDATE: 04:25pm

Our engineers found the problem and working to resolve this issue right now.

UPDATE: 04:45pm

Our upstream link to our phone registration server had some abnormalities. Our engineers and upstream provider are still investigating this issue.

Phones should now register properly.

We are experiencing a loss of broadband connectivity  at our side location (office) in Harold Wood.  Our backup adsl connections are also affected. Therefore we might not able to response to emails and phone calls made through voip.  Our engineers and BT are working on this issue and we hope to be back online by the 19^th October.

UPDATE: 06:35pm

The problem has been resolved and we are back online.

We are experiencing some call quality issues on outbound calls. Our engineers currently investigating this issue.

UPDATE: 06:00pm

Our engineers still investigating this issue. However, we are also in contact with BT because of their recent issue where traffic has to be moved from the Kingston SBC to re-balance traffic.

UPDATE: 13-10-2009 03:00pm

Please refer to issue “BT IP EXCHANGE”.